Terms & Conditions
1. Introduction
These Terms and Conditions ("Terms") govern your use of the Beds & Lifestyle website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our website.
2. Products and Availability
All products are subject to availability. Beds & Lifestyle reserves the right to discontinue or modify any product at any time without prior notice.
Due to the nature of furniture manufacturing, slight variations in colour, fabric, wood grain, or finish may occur. These variations are not considered defects.
3. Pricing and Payment
All prices are listed in South African Rand (ZAR) and include VAT unless otherwise stated.
We reserve the right to correct any pricing errors. If a pricing error is discovered after an order has been placed, we will contact you to confirm whether you wish to proceed at the correct price or cancel the order.
Payment must be made in full before an order is processed and dispatched.
4. Orders and Acceptance
Placing an order does not constitute acceptance of that order. All orders are subject to confirmation and acceptance by Beds & Lifestyle.
We reserve the right to refuse or cancel any order for any reason, including stock unavailability, pricing errors, or suspected fraudulent activity.
5. Delivery Policy
Delivery available to PTA and surrounding areas ONLY. Delivery times are estimates only and may vary due to supplier delays, logistics, or factors beyond our control.
It is the customer's responsibility to ensure that items will fit through doorways, staircases, lifts, and into the intended space. Beds & Lifestyle will not be liable if delivery cannot be completed due to access restrictions.
Risk in the goods passes to the customer upon delivery.
Any delivery damage must be reported within 48 hours of receipt.
Additional charges may apply for re-delivery or storage if delivery cannot be completed due to customer-related issues.
6. Returns and Refunds Policy
In accordance with the Consumer Protection Act (CPA), customers are entitled to a 7-day cooling-off period for online purchases.
6.1 General Returns
Customers may return goods within 7 days of delivery, provided that:
The item is unused and in its original condition
The item is in its original packaging
Proof of purchase is provided
6.2 Non-Returnable Items
The following items are not eligible for return unless defective:
Mattresses or bedding products that have been opened (for hygiene reasons)
Custom-made or special-order furniture
6.3 Defective or Damaged Goods
If an item is defective or damaged:
You must notify Beds & Lifestyle within 48 hours of delivery
We may arrange repair, replacement, or refund in line with the CPA
6.4 Refunds
Refunds will be processed once returned goods have been inspected and approved. Processing times may vary depending on the payment method used.
6.5 Collection & Return Costs
Beds & Lifestyle reserves the right to charge a collection or handling fee for returns that are not due to defects or errors on our part.
7. Warranty and Defects
All products are subject to applicable manufacturer warranties.
This warranty does not cover damage caused by:
Misuse or abuse
Incorrect assembly
Normal wear and tear
Accidental damage
Any defects must be reported within a reasonable time of discovery.
8. Assembly and Installation
Where assembly services are provided by Beds & Lifestyle, these will be carried out with reasonable care and skill.
Beds & Lifestyle will not be liable for damage resulting from incorrect assembly by third parties not authorised by us.
9. Limitation of Liability
To the fullest extent permitted by law, Beds & Lifestyle shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
10. Privacy and Protection of Personal Information (POPIA)
Beds & Lifestyle is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
10.1 Information We Collect
We may collect the following personal information:
Name and surname
Contact details (email, phone number)
Delivery and billing addresses
Payment information (processed securely via third-party providers)
10.2 How We Use Your Information
Your personal information is used to:
Process and deliver your orders
Communicate with you regarding your purchase
Improve our products and services
Send marketing communications (only with your consent)
10.3 Sharing of Information
We do not sell your personal information. We may share your information with:
Delivery and logistics partners
Payment service providers
Service providers necessary to operate our business
All third parties are required to protect your information.
10.4 Data Security
We take reasonable technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.
10.5 Your Rights
In terms of POPIA, you have the right to:
Access your personal information
Request correction or deletion of your data
Object to the processing of your information
Requests can be made using the contact details below.
11. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
12. Force Majeure
Beds & Lifestyle shall not be held liable for any delay or failure to perform its obligations due to events beyond its reasonable control, including but not limited to natural disasters, strikes, supply chain disruptions, or transportation delays.
For any questions regarding these Terms and Conditions, returns, or privacy matters, please contact us:
Beds & Lifestyle
Email: [email protected]
Phone: 082 417 7833